The Charter

Nizam exists for patrons who would rather not be discussed. Everything that follows is written so that you may know, plainly, how we keep that promise.

What we do not publish. We never publish the name of a patron, their photograph, the date of their commission, or the price they paid. We do not post commissions to social platforms. We do not allow our atelier partners to use a patron’s commission in their own portfolio without that patron’s written permission, given case by case.

What we publish, and how. A commission’s editorial story may appear in our private library — the page you read on a piece called The Cotswolds Garden, for instance — only with the patron’s explicit consent, and only with identifying details withheld at the patron’s direction. The patron reviews the final text before it is published. The patron may withdraw the page at any time, without question.

What we do not store. We do not store payment card numbers. We do not retain identity documents beyond the legal minimum required for high-value transactions. We do not share patron data with marketing, advertising, or analytics platforms. We do not allow patron data to be used to train any artificial intelligence system — including our own Concierge — beyond the in-session memory required to complete the conversation itself.

A patron is owed silence by default. Every exception requires their permission, every time.

Inside the House. Only the people working on your commission can see it. Our Concierge sees the conversation. The atelier sees the brief, the materials, and the iterations. Our administration sees the invoice. No-one else, internally, sees the picture in full. We have no centralised view of who owns what.

If you are asked about us. We will never confirm to any third party — press, investigator, family member, employer, or otherwise — that you are a patron of the House. If asked directly, we say: “We are not in the business of confirming or denying our patrons.” That sentence is the most consistent thing this House has ever said.

What we will tell you, if you ask. Anything we hold about you. Where it sits. Who has accessed it. We will remove anything you wish removed, within thirty days, except where the law strictly requires us to retain it (and we will tell you exactly which law).

If we ever fail. We will tell you, in writing, within twenty-four hours of discovering it. We will tell you what was exposed, to whom, and what we are doing. We will not soften it. We will not delay it.

This charter is a promise, not a contract. The terms below the surface — those govern the legal relationship. The promise governs the human one.